Customer Success needs easy data

Being a worldclass Customer Success Manager means knowing what's going on with your customers better than everyone else. But how can you do that when it's so hard to get the data you need about your customers?

The data you need to prepare for your next QBR. The data you need to understand the health of an account. The data you need to make the case for an expansion. That data is all over the place, hard to access and often outdated

You might be constantly querying Posthog to get usage data. Checking Pylon and Linear for open tickets. Looking in Gainsight to understand the account history. Potentially even begging the dev team to help you get some more niche data. Then you might need to also double check a lot of that data because it could actually be outdated

Why is it so hard to get the data you need to do your job?

And why are you spending so much time trying (and often failing) to figure out what's going on with your customers? Instead of helping customers achieve their goals, strengthening your relationships, ensuring renewals and setting the stage for expansions

With Overbase, you now easily request any Customer Success data. Then you quickly get the complete, up-to-date and accurate data

Overbase uses all your data from all your platforms and tools. Structured data from Posthog, Pylon, Gainsight, etc. Unstructured data from Gong, Slack, Gmail, Notion, etc. And we check external data to be sure everything is up-to date. For example, we'll check LinkedIn to see if your champion changed jobs

We also have a human in the loop who double checks the data before you receive it. That way you always get the highest quality results

Join our waitlist if you want to try it out